Privacy Policy

General

Our company, specializing in the network of electric vehicle charging stations, placesgreat importance on the privacy and personal data protection of its users. This personaldata protection policy describes how we collect, use, share, and secure your personalinformation through our website and mobile application.As part of its activities, Dream Energy is required to collect and process, as the datacontroller within the meaning of the General Data Protection Regulation, personal dataconcerning you.Dream Energy is committed to complying with the provisions of Law No. 78-17 ofJanuary 6, 1978, relating to information technology, files, and freedoms, as well as theEuropean Union's general data protection regulation (GDPR).The data protection measures apply to the website and mobile application published byDream Energy and explicitly exclude sites and services offered by third parties, to whichpossible links may refer. Dream Energy is not responsible for breaches of personal datathat result from visiting third-party sites or using third-party services.

Data collection

We collect personal data when you use our website, our mobile application, or whenyou interact directly with us. The collected data includes:

• Data provided by the user: name, first name, email address or telephonenumber, postal address (for billing).
• Data collected automatically: connection and usage data of the site andapplication, as well as information through cookies and performance and usageanalysis tools such as Sentry and Matomo.
• Data collected by third-party services: connection data (IP address, browser,operating system, etc.) and usage of third-party services (payment methods)such as the mapping service MapBox, payment service provider Stripe

Data usage

Your personal data is used to:

• Provide and manage your access to our electric vehicle charging services.
• Issue invoices and manage customer accounts.
• Improve and optimize the performance of our services.
• Provide technical support and respond to requests via the contact form.

Data sharing

We do not sell your personal data to third parties. However, they may be shared withthird-party service providers strictly necessary for the performance of our services, likeStripe for payment transactions.

Data security

We implement technological and organizational security measures to protect yourpersonal data against unauthorized access, alteration, disclosure, or destruction.

User rights

You have the right to review, modify, or delete your personal data at any time via ourmobile application. For any other requests related to your personal data, you cancontact our Data Protection Officer (DPO) at the specified email address.

To exercise the aforementioned rights or to obtain additional information about theserights, you can address by postal mail to the data protection delegate of Dream Energy:Dream Energy52, avenue Georges Clémenceau78110 Le Vésinet

Or by email: dpo@dream-energy.fr

Users can also address the competent authority of any complaint relating to how DreamEnergy collects and processes your data:Commission Nationale de l’Informatique et des Libertés3 Place de FontenoyTSA 8071575334 Paris Cedex 07

Data retention

Your personal data is retained for a duration of five years after your last use of ourservices, unless a legal obligation requires a longer retention period.

Policy changes

We may occasionally update this data protection policy, depending on regulatory,technological changes, or in case of adding new features on our website or mobileapplication. Changes will be effective as soon as they are published on our website andmobile application.